Privacy Policy
Last Updated: April 8, 2026
This Privacy Policy describes how Pledge Enterprises LLC, operating as MissedCallPro ("we," "us," or "our"), collects, uses, and shares your personal information when you visit missedcallpro.io (the "Site") or use our services.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, and business name when you fill out forms, request a demo, or contact us.
- Phone Number and SMS Consent: Your mobile phone number and consent status when you opt in to receive SMS/MMS messages. This includes the method of opt-in (web form, keyword text, or verbal consent) and the date and time of consent.
- Communication Data: Records of text messages sent and received through our platform, call logs, and voicemail transcripts generated by our missed-call recovery service.
- Usage Data: Information about how you interact with our Site, including IP address, browser type, pages visited, and referring URLs.
- Business Information: Details about your business operations relevant to configuring and delivering our services.
2. How We Use Your Information
- Provide, maintain, and improve our services
- Send SMS/MMS messages you have opted in to receive, including missed-call follow-ups, appointment reminders, customer care messages, and service notifications
- Respond to your inquiries and provide customer support
- Send promotional communications (only with your separate consent)
- Analyze usage trends to improve our Site and services
- Comply with legal obligations and enforce our Terms of Service
3. SMS/MMS Data and Privacy
- No Selling of Phone Numbers: We do not sell, rent, or lease your phone number or SMS opt-in data to any third party for marketing or promotional purposes.
- No Sharing for Third-Party Marketing: Your phone number and messaging consent information are never shared with third parties for their own marketing use.
- Limited Sharing: We may share your phone number with our SMS service provider (Twilio) solely for the purpose of delivering messages on our behalf.
- Opt-In Records: We retain records of your SMS consent (method, date, time) for compliance purposes.
4. Information Sharing
- Service Providers: With third-party vendors (Twilio for SMS, CRM platforms, hosting providers) who are contractually required to use your information only on our behalf.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given us explicit permission to share your information for a specific purpose.
5. Data Security
We implement reasonable safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is completely secure.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in and opt-out records are retained for a minimum of five years.
7. Your Rights and Choices
- Opt-Out of SMS: Reply STOP to any text or email support@missedcallpro.io. See our SMS Compliance Policy for full details.
- Access and Correction: Request access to or correction of your personal information.
- Deletion: Request deletion of your personal information, subject to certain legal exceptions.
- Marketing Communications: Opt out of promotional emails by clicking the unsubscribe link.
8. Cookies and Tracking
Our Site uses cookies and similar tracking technologies (including Google Analytics) to collect usage data and improve your experience.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
12. Contact Us
Pledge Enterprises LLC
Operating as MissedCallPro
Email: info@pledgeenterprises.org
Support: support@missedcallpro.io