Terms of Service

These Terms of Service ("Terms") govern your use of the MissedCallPro website and services operated by Pledge Enterprises LLC, operating as MissedCallPro ("we," "us" or "our"). "You" means the business that buys or uses the services, and the person who agrees to these Terms for it. By accessing or using our services, you agree to be bound by these Terms.

1. Services

Your MissedCallPro purchase includes these parts, named as they are on our website:

• The 30-Day Contractor Front Desk: a done-for-you build; a bilingual receptionist, day and night; jobs booked during the call; confirmations, reminders and reschedules; missed-call text back for eligible callers; your local business line; a review-request workflow triggered by your team marking work complete; and texting registration, filed for you. Messaging requires the appropriate consent and approved sending setup; carrier approval and delivery are not guaranteed.
• Your branded website.
• Your estimate-request page.
• 12 months of SnapDamage.
• The Contractor Growth Library.
• Your CRM and Contractor Toolbox.

We build your receptionist, a website of up to 8 pages, one lead funnel and the agreed core follow-up workflows. You manage your customer records, content, campaigns, social connections and daily pipeline updates. Ongoing social posting, email copywriting, ad management, extra builds and custom integrations are not done for you under this package.

Standard CRM tools have no separate software subscription fee while your MissedCallPro plan is active. Email/SMS delivery and other provider usage can carry charges. Customer messaging requires appropriate consent, sender setup and any required carrier approval. Additional AI agents, paid AI tools, premium actions, paid apps and optional upgrades are not included or enabled for client self-service.

2. Eligibility

You must be at least 18 years of age and have the legal authority to enter into these Terms to use our services.

3. Account Registration

To use certain features of our services, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials.

4. SMS/MMS Messaging Terms

These terms cover the text messages we send to you.

• Where you separately opt in, automated text messages may be sent to the number you authorize for the purposes covered by that consent, including appointment reminders and service updates. Providing a phone number or purchasing the service does not itself grant marketing-text consent.
• Message frequency varies. You may receive between 1 and 10 messages per month.
• Standard message and data rates may apply.
• Consent to receive text messages is not a condition of purchasing any goods or services.
• Opt out at any time by replying STOP. Reply HELP for assistance.
• For full details, see our SMS Compliance Policy.

5. Fees, Billing and Your Founder Rate

Setup fee. The setup fee is $1,297, the founder price for our first 50 contractors. After that, setup is $2,497. The setup fee is charged once, at purchase. The setup fee is not refundable.

Monthly fee. The monthly fee is $497 a month. Your first $497 is charged 30 days after your purchase. After that, it is charged every month on that same cycle until you cancel. There is no contract. It is month to month.

Founder rate. Your founder monthly rate is locked for as long as your subscription stays active without a break. If you cancel and rejoin later, the pricing current at that time applies.

Taxes. Our prices do not include taxes. Where sales or other taxes apply, they are added to your charges.

Failed payments. If a payment fails, we will email you. If the account is still not paid after that notice, we may pause your service until your account is paid in full.

Chargebacks. If you have a billing question, contact us first at support@missedcallpro.io. If you file a chargeback with your card company instead of contacting us, we may suspend your account.

We may change pricing for new subscribers at any time. Any change to the fees payable under an existing active subscription will be notified in advance in accordance with Section 28.

6. Included Minutes and Extra Minutes

Your subscription includes 1,000 answering minutes per billing month. Your billing month runs from your purchase date, not the calendar month. Unused minutes do not carry over. Past 1,000 minutes, extra minutes bill at our phone provider's rate with no markup.

We may change the included minutes or the usage rates with 30 days' notice by email. You may cancel before the change takes effect.

7. The 30-Day Go-Live Guarantee

Complete your onboarding form within 48 hours of purchase, and your front desk is built and answering within 30 days. If it isn't, your first month ($497) is on us. Business texting switches on after the carriers approve your registration, so texting isn't on the 30-day clock. The setup fee isn't part of this guarantee.

If your onboarding form arrives after 48 hours, we still work to have you answering within 30 days, but the guarantee does not apply.

If your go-live is late, your free first month is your only remedy.

8. How to Cancel

To cancel, email support@missedcallpro.io. Your service runs through the end of the month you've already paid for, and you won't be charged the monthly fee again. There are no refunds for part of a month.

9. Your Business Number and the Keep-Alive Plan

If you want to take your business number with you, request the transfer before your paid month ends. If you want your receptionist to keep answering until the transfer finishes, stay on your regular plan until that day.

The $99/month Keep-Alive plan is only for a business number transfer that is still in progress when your paid month ends. If your transfer isn't finished by then, your account moves to the Keep-Alive plan until it is.

• It keeps your business number working and your website live.
• It does not include the receptionist, the included minutes or the CRM.
• Calls and texts during Keep-Alive are billed to your card.
• It ends when the transfer is complete.
• If you cancel Keep-Alive before the transfer finishes, you may lose your business number.

10. Included Content: the Growth Library and the Toolbox

The Keep-the-Library Promise. No contract. Cancel anytime. Your business number and all five Growth Library playbooks are yours to keep, even if you leave. Keeping your business number depends on completing the transfer described in Section 9.

The Growth Library and the Contractor Toolbox content included with your subscription are for your own business use only. You may not resell, rebrand or redistribute them, or share them outside your business. This still applies after you leave.

11. 12 Months of SnapDamage

12 months of SnapDamage. Your purchase includes 12 months of SnapDamage Starter, starting on your purchase date. SnapDamage is a bonus, so you keep the full 12 months no matter how or why your MissedCallPro service ends.

After your 12 months, SnapDamage Starter continues automatically at the Starter price at that time (currently $29/month), charged to the card on file, unless you cancel. We will email you at least 30 days before your first SnapDamage charge with the price and the date. To cancel SnapDamage, email support@missedcallpro.io before that date. If you cancel, you will not be charged and your SnapDamage access ends when your 12 months end.

Your use of SnapDamage is also covered by SnapDamage's own terms.

12. Business Texting

Business texting depends on carrier approval. Texting switches on after the carriers approve your registration. The carriers control that timing, so it is not guaranteed.

You are responsible for following texting laws and carrier rules for the texts sent from your account. Only text people who have given you permission to text them, and honor every STOP request.

13. Your Receptionist Is Automated

Your receptionist is automated. It can mishear callers or make mistakes. It is not an emergency service, and it must never take the place of 911.

You are responsible for reviewing your call summaries and bookings. We are not responsible for missed, misrouted or misunderstood calls, or for lost jobs.

14. Call Recording and Consent

Laws about recording phone calls differ from state to state. Some states, such as Pennsylvania, require everyone on the call to agree to the recording. You are responsible for following the call recording and consent laws where you and your callers are. We can turn on a recording notice at the start of your calls. Ask us at support@missedcallpro.io.

15. Your Licenses and Your Advertising

You are responsible for holding the licenses your trade requires where you work. You are also responsible for the claims you make in your advertising, including on your website, your estimate-request page and in your texts and greetings. That includes content we build for you from the information you give us.

16. Acceptable Use

You agree not to use our services to:

• Violate any applicable federal, state, or local law
• Send unsolicited messages, spam, or bulk communications
• Transmit unlawful, harmful, threatening, or abusive content
• Impersonate any person or entity
• Interfere with or disrupt our services
• Attempt to gain unauthorized access to our services

17. Your Customer Data

The information about your customers in your account, such as contacts, call records, messages and bookings, belongs to you. We use it to run and support the services for you. Our Privacy Policy explains how we handle information.

18. Your Data After Your Service Ends

When your service fully ends (at the end of your paid month, or when the Keep-Alive plan ends), you have 30 days to ask for a copy of your account data by emailing support@missedcallpro.io. After those 30 days, we delete it. We keep only the records the law requires us to keep, such as text message consent records and billing records. We do not sell your data.

19. Intellectual Property

All content, features, and functionality of our Site and services are the property of Pledge Enterprises LLC and protected by U.S. and international copyright, trademark, and other laws.

20. Third-Party Services

Our services may integrate with third-party services (Twilio, CRM software, calendar services). Your use of these third-party services may be subject to their own terms and privacy policies.

The services rely on phone carriers and on calendar, payment and software providers. They can have outages that we don't control, and we are not responsible for them.

21. Disclaimer of Warranties

Except for the 30-Day Go-Live Guarantee in Section 7, our services are provided "as is" without warranties of any kind. We do not guarantee that the services will be uninterrupted or error free, or that they will bring you any particular number of calls, jobs or revenue. We do not guarantee the delivery of any SMS/MMS message, as delivery depends on mobile carrier networks beyond our control.

22. Limitation of Liability

To the fullest extent permitted by law, Pledge Enterprises LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, including lost jobs, lost profits or lost revenue.

To the fullest extent permitted by law, our total liability for any claim arising out of or related to these Terms or the services is limited to the fees you paid us in the 3 months before the event that caused the claim.

23. Indemnification

You agree to indemnify, defend, and hold harmless Pledge Enterprises LLC from and against any claims, liabilities, damages, or losses arising out of your use of our services or violation of these Terms. This includes claims about calls you record, texts sent from your account, your licenses, your advertising and your work.

24. Termination

We may suspend or terminate your access to our services at any time, with or without cause. Sections that by their nature should survive termination will survive. If we end your service, your 12 months of SnapDamage still run their full term.

25. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, such as power or internet outages, carrier or provider outages, natural disasters, severe weather, fire, government action or labor disputes.

26. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania. Any disputes shall be resolved in the state or federal courts located in Pennsylvania.

27. Notices

We send notices to the email address on your account, and a notice counts as given when we send it. Keep that email address current. You can send notices to us at support@missedcallpro.io.

28. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. If a change affects your active subscription, we will email you before it takes effect. If you keep using the services after a change takes effect, you accept the change.

29. General Terms

• Assignment. You may not transfer your account or these Terms to anyone else without our written permission. We may transfer them as part of a merger, acquisition or sale of our business.
• Severability. If any part of these Terms can't be enforced, the rest of these Terms still applies.
• Entire agreement. These Terms, our Privacy Policy and our SMS Compliance Policy are the entire agreement between you and us about the services.

30. Contact Us

Pledge Enterprises LLC
Operating as MissedCallPro
Email: info@pledgeenterprises.org
Support: support@missedcallpro.io